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Hitachi

Hitachi Koki Co.,Ltd.

The Hitachi Koki Group upholds the concepts of "respecting customers" and "ensuring product safety" as part of their basic management policy and shall endeavor to ensure the safety of the products that the Group Companies manufacture and sell based on the action guidelines prescribed below.

  1. Compliance to relevant laws and regulations
    The Hitachi Koki Group shall endeavor to comply with lawsvand regulations, company rules relating to product safety, and these action guidelines and to ensure the safety of the products that the Group Companies manufacture and sell.
  2. Endeavors to ensure product safety
    The Group shall endeavor to make continuous improvements in product safety by identifying and assessing risks throughout all the stages from product development/design to the procurement of raw materials and parts, manufacture, inspection, shipment, distribution, use and disposal of the product, and by feeding back the results of such efforts to the products, parts, warning labels, instruction manuals, etc. Where an incident involving our product has occurred or is likely to occur, the Group Companies shall, in good faith, respond promptly, while making efforts to thoroughly examine the cause, to prevent the reoccurrence of such an incident and to ensure the safety of the customers.
  3. Collection and disclosure of information on productincidents, etc.
    The Group shall endeavor to proactively collect information on incidents involving our products, etc. (product defects and malfunctions, product complaints, incidents of similar product, etc.) from their customers and business partners, and to disclose such information in a prompt, timely fashion.
  4. Educating employees regarding relevant laws and regulations
    The Group, in order to educate the employees regarding the importance of ensuring product safety, shall conduct appropriate education on the laws and regulations, company rules and systems relating to product safety and other necessary matters.
  5. Monitoring
    The Group shall endeavor to conduct monitoring through internal audits and other means on the compliance with laws and regulations, company rules relating to product safety and these action guidelines and to maintain and improve the system to ensure product safety.